Frequently Asked Questions

We accept VISA, MasterCard, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We offer a 30-day refund policy from the date of purchase. If you are not completely satisfied with your purchase, you may request a refund within 30 days. To initiate a refund, please contact our customer support team at support@petsmolly.com with your order details, and we will process your request promptly.

Once your refund request is approved, it typically takes 5-10 business days for the refund to be processed and credited back to your original method of payment. If you have any questions or concerns during this process, please contact our customer support team at support@petsmolly.com

If you need to make changes to an order you’ve already placed, please contact our customer support team as soon as possible at support@petsmolly.com. Provide your order number and the details of the changes you wish to make. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days. Once shipped, you can expect to receive your order within 5-15 business days. You will receive a confirmation email with tracking information once your order has been dispatched. If you have any questions about your order status, please contact our customer support team at support@petsmolly.com

If you have not received your order within the expected delivery timeframe, please contact our customer support team atsupport@petsmolly.com as soon as possible. Provide your order number and any relevant details. We will investigate the issue and work to resolve it promptly, either by tracking your order, providing a replacement, or issuing a refund if necessary.

If you receive a defective order, please contact our customer support team immediately at support@petsmolly.com. Provide your order number, a description of the defect, and any relevant photos. We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund as appropriate.